LinkedIn Manager, Knowledge Management in Omaha, Nebraska
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LinkedIn is searching for a talented and passionate Knowledge Management Solutions Manager to join our Knowledge Management Solutions team which is responsible for organizing, writing, and publishing LinkedIn s Help Center content. As a Knowledge Management Solutions Manager, you will directly manage our team of Content Writers/Editors based in our Omaha office. Talent is our top priority at LinkedIn and you will be responsible for enabling your team to meet our service level agreements, product launch deadlines, maintaining the quality of the content, documenting best practices, driving business partner relationships, and coaching your team members on their careers. This role provides interesting, varied work, and requires innovative thinking in a fast-paced, high-growth global environment.
Develops and maintains productive, effective, high morale teams.
Partner and work closely with peer managers to continue to define and build the end to end team vision, mission, strategy, and goals.
Drive effectiveness through the use of existing or new technology and streamlined processes.
Understands the business and anticipates and develops business priorities for future action.
Recognizes the need for change and works to move people, processes, and systems in the new direction.
Effectively uses systems and processes to measure, monitor, or impact performance.
Strong ability to execute and get stuff done.
Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or difference in interests.
Excellent interdepartmental skills to manage interaction with all levels of internal stakeholder and outside contacts.
Excellent interpersonal skills, including the ability to build authentic business partnerships across multiple locations and deal effectively with relational challenges as they arise.
Able to work with minimal supervision.
Ability to be flexible and quickly adapt to the changing business needs and processes of a fast-paced work environment.
Highly organized, ability to manage multiple projects and priorities, strong decision-making ability based on LinkedIn values and culture, and demonstrates consistent follow-up.
Proficiency in word processing applications (MS Word), Google Docs, Internet, and mobile devices.
Skilled in verbal and written communication to analyze, interpret, and address needs (e-mail, phone, and chat).
Writes, speaks, and presents information effectively and persuasively across communication settings.
Collaborate with internal partners such as product and localization teams, subject matter experts, legal, and marketing teams to develop relationships that enable your team to develop accurate and effective support content for existing and new product features or problems.
Interact with multiple workgroups and management levels on projects (synergistic and competing) to help increase our support team s effectiveness.
Understand the business principles of member support for both LinkedIn and the customer service industry.
Requires some occasional domestic and international travel (2 to 4 times a year).
2+ years in one or more of the following areas: content editing, content management, professional writing, instructional design, or help center knowledge management.
2+ years in a management role
Bachelor s degree
People management and leadership skills with an ability to influence at all levels.
Experience in forecasting and capacity planning leveraging business partners information on what is coming in the following month/quarter/year.
Solid experience collaborating with other business units to meet company goals and standards.
Ability to drive team success by hitting and maintaining key metrics.
Familiar with adult learning principles, best practices for web writing, and knowledge and content management.