CTG Customer Service Representative in Omaha, Nebraska

Title: Customer Service Representative

Location: US-NE-Omaha

Job Number: 16205044

Customer Service Representative

CTG is immediately hiring a Customer Service Representative for a full-time opportunity in Omaha, NE with our premier client in the Healthcare Payer Solutions space. We are searching for a self-motivated, responsible customer service representative who will respond to customer inquires via telephone and written correspondence. This candidate will work in a call center environment and research and identify any processing inaccuracies in claim payments.

Assignment Type : Contract Hire – Full Time 40 hours/week

Assignment Location : Omaha, NE Customer Service Representative MUST work onsite at client location.

Job Role Duties for the Customer Service Representative:

  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

  • Provide assistance to members and/or providers regarding website registration and navigation

  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

  • Process written customer correspondence and provide the appropriate level of timely follow up

  • May coordinate member transportation and make referrals to other departments as appropriate

  • Maintain performance and quality standards based on established call center metrics including turn-around times

  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Skill Requirements for the Business Analyst:

  • 1 to 2 years call center customer service experience preferably in healthcare or insurance environment

Preferred Experience

  • Bilingual in Spanish and English


If interested, please immediately apply to this requisition via the “Apply” button below or go to www.ctg.com/careers and search on CTG # 16205044. For additional information please email Elizabeth Klooz at elizabeth.klooz@ctg.com or call directly to 479-426-9332 . Thank you for your interest!

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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