Randstad Customer Service Representative in Omaha, Nebraska
Customer Service Representative
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salary:$14 - $16 per hour
date posted:Tuesday, August 29, 2017
job type:Temp to Perm
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Our client, located in Omaha, NE is seeking a Customer Service Representative!
-Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
-A typical Customer Service Representative is responsible for determining the client-s issue, offer possible solutions or providing follow-up as needed.
-Customer service agents may be inbound, outbound or a combination of both.
*Resolve customers- service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
*Refer unresolved customer grievances to designated departments for further investigation.
*Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
*Building and maintaining strong business relationships with existing customers through established service and banking sales standards
*Developing, maintaining and demonstrating a basic knowledge of current Bank of the West products and services; maintaining confidentiality when handling customer requests and transactions
*Identifying opportunities for upselling additional banking products by understanding customers- accounts and connecting the customer with the opportunity
Pay: $14-$16 per hour, depending upon experience
Working hours: Monday-Friday, 10am-7pm
Verbal and written communication skills
Attention to detail, customer service skills and interpersonal skills
Ability to work independently and manage one-s time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as MS Outlook or data entry software
Candidates must be willing to submit to background and drug screenings
Please apply online for immediate consideration. Thank you!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.