Kforce Customer Service Representative in Omaha, Nebraska

Kforce has a client that is seeking a Customer Service Representative in Lincoln, Nebraska (NE). The schedule for this position is Monday-Friday 8:00 am to 6:00 pm; candidates may be required to stay as late as 7:00 pm if needed.Essential Duties and Responsibilities:

  • Provide front-line phone customer service to policyholders, beneficiaries, agents and internal customers

  • Ensure customer satisfaction and strive to ensure service standards are met

  • Field 75-100 calls daily

  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues

  • Develop and maintain a solid working knowledge of the insurance industry and all products, services, and processes performed by the team

  • Collaborate with management or other team members as appropriate to proactively address service issues and concerns

  • Maintain quality standards, adherence metrics, average handle time, average seconds to answer, and other call center metrics

  • Work as a team to meet client service level agreements

  • Answer incoming calls from policyholders, beneficiaries, agents, and internal customers

Company Description:

  • Fast-paced, high energy, fun, challenging, strict scheduling and adherence, great comraderies between associates and leadership, caring leaders, and great training

  • Great way to learn about the insurance industry and build great customer service skills

  • Satisfaction in helping callers with questions and concerns and resolving those issues

  • Build strong friendships with teammates

  • Great step to a career

  • High School education or GED required

  • One to two years of previous customer service based experience required (customer service experience could be face to face, but phone based experience is preferred)

  • Must be proficient in Microsoft Office products including Word, Excel, and Outlook. Must have good keyboarding skills

  • Typing test of 35-40 wpm

  • Ability to communicate effectively (both verbal and written) and provide professional customer service

  • Must have the ability to read, analyze, and interpret general business communications

  • Must be able to compose effective business correspondence

  • Ability to problem-solve and manage multiple priorities

  • Ability to sit at a desk for extended periods of time, use a computer for extended periods of time, and use the telephone to communicate with customers 100% of the day

  • Ability to work together with teammates and leaders on questions to help resolve issues

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours