First Data Contact Center Representative/Customer Service(Universal Fraud) in Omaha, Nebraska

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data’s Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

Job Responsibilities

  • Handles both inbound & outbound calls that are basic and routine. Handles basic inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services. May respond to e-mail inquires. Responding to basic inquiries is the primary function, but may include customer service.

Scope of Job

Uses computerized system for tracking, information gathering, and/or troubleshooting. Using established procedures and working under close supervision performs assigned tasks. Requires limited knowledge of company, products, and/or services.

Autonomy

Work is routine and instructions are usually detailed. Little evaluation, originality or ingenuity is required.

Job Requirements

  • Typically requires a high school education or equivalent and less than one year of experience, preferably contact center or customer service experience.

Competencies

  • Accuracy / Attention to Detail
  • General Computer Competencies
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Problem Mgmt Process
  • Svc Request Mgmt Process
  • Knowledge of CSppt Function
  • Customer Support Systems
  • Selling
  • Knowledge of Product Line

Click the link below to take a glance at a day in the life of the call center at First Data:

http://players.brightcove.net/940277645001/default_default/index.html?videoId=4878061052001

First Data is an Affirmative Action – Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)

Job: *Customer Service

Title: Contact Center Representative/Customer Service(Universal Fraud)

Location: Nebraska-Omaha-Omaha - 10910 Mill Valley Road

Requisition ID: 1026181