Pacific Life Business Service Specialist, Structured Settlements in Omaha, Nebraska

Business Service Specialist, Structured Settlements


Interest CategoryOperations

Full Time / Part Timefull time


At Pacific Life, you are given the opportunities and challenges to embrace your potential and achieve your personal best, every day. What you find here is something special – it’s purposeful work done with a shared set of values that brings us all together.


Pacific Life offers life insurance, annuities, and mutual funds, along with a variety of investment products and services, all of which provide The Power to Help You Succeed. Headquartered in Newport Beach, CA, Pacific Life is a Fortune 500 company with approximately 2800 employees. We pride ourselves in providing a work environment that is challenging, inclusive, collaborative and results-oriented. We firmly believe each employee plays a part in our continued growth and success.

Job DescriptionCurrently, we are seeking a talented Business Service Specialist to join the Retirement Solutions Division in Omaha, NE. The Retirement Solutions Division leverages its strengths in product development, technology, service and risk management to create retirement solutions for individuals, families, and businesses. With the guidance of financial professionals, customers have access to an array of annuities and mutual funds designed to help grow assets and to provide retirement income for financial independence. POSITION SUMMARY: Completes New Business Structured Settlement transactions under supervision, with focus in the following core areas: Good Order Review and Processing •Queue items are reviewed, along with contract information and department procedures/resources to determine good order.•Transaction details are correctly input into processing systems and system errors researched.•Technical knowledge is demonstrated.•Contract is accurately noted with all outstanding requirements.•Productivity and quality standards are met as established by Management.• “Escapes” are within or under the range determined by Management and oldest items in queue are worked first.•Rotates assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor. Outbound Follow-up Contacts •Makes outbound calls to other financial services companies and registered representatives for outstanding requirements, courtesy calls and status updates.•Documents, notes, job-aids and other appropriate resources are reviewed prior to making call.•Operations outbound call guidelines are followed during all calls.•Image notes accurately reflect phone call, and correctly document status to ensure customer needs are addressed. FACTORS FOR SUCCESS: 1-2 years experience:• Ability to complete assignments in a high-volume, fast-paced environment under tight deadlines• Ability to balance accuracy, speed, and customer service• Strong communication skills dealing with a variety of peoples, preferably in the financial services profession• Ability to work effectively in a team environment#LI-LK1

BenefitsJoin the Pacific Life team and watch your career grow! We offer a competitive compensation and benefits package that includes: • Competitive salary and bonus program • Medical, dental, and vision as part our commitment in investing in the health and wellbeing of our employees • Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid) • Generous vacation time and holiday pay • And much more!

EEO StatementPacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.