Bosselman Hotel Front Desk Clerk in Lincoln, Nebraska
Hotel Front Desk Clerk
at the following location(s):
Lodging - Quality Inn/Suites - Lincoln - Lincoln, NE
View Job Description
Summary: The Front Desk Clerk is responsible for handling all guest transactions in a quick, accurate manner.
Essential Job Duties/Functions: • Greet and register guests. • Collect the proper payment. • Take reservations. • Answer phones in a friendly manner. • Keep your work area clean, stocked, and organized at all times. • Ensure the lobby and laundry area is clean and in working order. • Keep employee rest room maintained. • Perform all laundry functions. • Set up all wake up calls. • End of shift balance all invoices, cash and check transactions. • Handle guest relations in a professional manner. • Attend all scheduled department meetings. • Complete all work lists by the end of each shift. • Practice all company safety procedures to ensure a safe environment for employees and customers. • Complete in a timely manner any extra duties assigned by the manager. • Must complete all brand standard training. • Providing friendly and competent customer service. • Reporting for work in a timely manner when scheduled with regular and consistent attendance.
Education and/or Experience (include certs or licenses needed): • Motel, retail or guest service experience preferred
Minimum Qualifications: • Must be able to work well with others and independently. • Must have reliable transportation and phone. • Must have basic computer skills. • Must be available to work holidays, weekends, or any time needed. • Must be able to communicate in English. – IF APPLICABLE • Able and willing to deliver friendly, courteous, and prompt customer service. • Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Front Desk Clerk to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
Additional Job Duties: • Assisting in other duties, as assigned in a timely manner.
Supervisory Responsibilities: • This job has no supervisory responsibilities.