Kelly Services Customer Service Inbound in Lincoln, Nebraska

Kelly Services currently has a Customer Service - Inbound position available for one of their largest accounts in Lincoln, NE. Our client , is a fortune 500 insurance company , who is seeking an individual with strong Customer Service - Call Center experience!

Don’t miss out on this opportunity, apply today!

Assignment Details:

Full Time – Temporary

Schedule - Must be able to work any hours Monday through Friday between 8:30am and 7:00pm.

Training schedule hours will start at 9:00am - Monday through Friday only. (Class will be about 2 and half weeks).

Pay Rate: $14/hourly

Customer Service Inbound

Job Description

The Customer Care Center provides customer service support, via the telephone to policyholders, agents and brokers regarding organizational products and practice by providing prompt, efficient, accurate and high quality customer service in a courteous and professional manner.

  • The position is responsible for answering basic customer inquiries on currently marketed health products.

  • This position is 100 telephone support.

  • The representative may need to escalate request and concerns to the appropriate external departments to meet customer needs or requests.

  • Answer incoming customer calls and respond to customer requests by maintaining basic knowledge of products.

  • Understand basic telecommunications and provide accurate product information.

  • Provide quick, professional, precise resolution to customer issues/questions.

  • Enter customer request into data system, open and dispatch work orders to various department and complete call history.

Job Qualifications

  • At least 2 years of prior customer service experience in an inbound call center - highly preferred

  • High school diploma or GED required.

  • Up to two years of post-high school training in a specialized trade, technical school or college preferred.

  • Proficient in Microsoft Office Outlook, Word and Excel.

  • Insurance background including knowledge of health insurance terminology is preferred.

  • Excellent communication skills both verbal and written required.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm