State of Nebraska Social Services Trainee in Lexington, Nebraska
Social Services Trainee
PERM FULL TIME
Health & Human Services Department
9/25/2017 11:59 PM Central
Do you have a passion for making a difference in fellow Nebraskans' lives? If so, the Department of Health and Human Services is looking for you! Apply today and start your first step in an exciting new career where you will be "Helping people live better lives."
Hours: 10:00 am - 6:30 pm, Monday - Friday.
Examples of Work
Located in the Lexington Customer Service Center, you will play a vital role in helping our fellow Nebraskan's with their benefit needs. Your day would involve telephone interaction with people of varied socio-economic levels gathering financial and demographic information. Through this process you will assess our client's individual situations and make referrals for community resources and services. Computer databases are used to document, update and verify client information, accurately process assigned work tasks, and prepare correspondence. Will be working with clients in the dedicated bilingual Spanish queue. This position is the first step to qualifying for advancement to a Social Service Worker, which would include a pay increase to $16.79 per hour
Qualifications / Requirements
REQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
PREFERRED: Bilingual skills in English and Spanish and experience in a call center or contact center setting.
Knowledge, Skills and Abilities
Knowledge, skills and abilities: Please highlight knowledge, skills, and experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who can demonstrate a compassionate customer focus, eagerness to learn, good listening skills, integrity, timely decision making, and ability to set priorities. Must possess computer skills to be able to look up and enter client data utilizing multiple computer applications while conversing with clients on the telephone.