Software Engineering Services State of Alabama, IT, Systems Analyst Entry in Bellevue, Nebraska
This job was posted by https://joblink.alabama.gov : For more information, please see: https://joblink.alabama.gov/ada/r/jobs/2256960 State of Alabama, IT, Systems Analyst EntryMontgomery, AlabamaFinance DepartmentOne year contractRequirements:This is the full performance level work performing advanced applied and developmental technical work in data systems monitoring and maintenance. * This will be monitoring and maintaining State of Alabama LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits. * Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and OIT's services are properly reflected. *Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability. * Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.* 1-2 years knowledge and/or experience with LAN/WAN maintenance and support. * 1-2 years call center/service desk experience. * Good customer service skills. * Experience and/or knowledge of voice and data circuits including troubleshooting and research. * Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).Typically has 3 to 5 years of systems analysis/programming experience.Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience* Prefer CompTIA Network Plus Certification. * Possible shift work. * Possible working on Federal and State holidays * Will work alternating weekends regardless of shift.